Terms of use

This page contains our websites terms and conditions.

This document contains our Terms of use. We ask that you also look over our Privacy Policy and Affiliate Terms and Conditions.

The following terms and conditions apply to all premium WordPress plugins sold by Digital Duck.

Plugin Licensing

By purchasing a plugin from Digital duck, you gain a non-exclusive, limited license to use the plugin in accordance with these terms and conditions.

All our plugins are licensed under GNU General Public License v3.0 or later.

Plugin license keys

In addition to the purchased software, you are given a unique, non-transferable license key which entitles you to updates and support for that plugin.

We offer two types of license keys on our website which consist of:

Annual keys, which are valid for 1 year from the date of purchase and must be renewed each year to continue receiving updates and support.

Lifetime keys, which are valid for the plugins lifecycle and do not need to be renewed.

You may not share, sell or give away your license key. License keys may be transferred only by contacting us and only by the owner of the key.

We reserve the rights to revoke access to any license keys that have been used against the accordance set by these terms of use.

Payments and purchases

Purchases are made through our chosen payment gateway Stripe. We offer no additional payment methods directly on our site, however; we are willing to take direct bank transfers upon request, discussion and agreement.

Annual subscriptions

When an annual license key is purchased it will automatically create a yearly subscription to renew the key through your chosen payment method. This subscription will automatically take payment each year so that you can continue accessing updates and support.

You may cancel the subscription at any time via your account area, by email to [email protected] or our live chat. We may request verification of identity or purchase to ensure no customers subscriptions are maliciously cancelled.

Once a license key has expired you will lose access to future updates and our premium support service, you may, however, continue to use the plugin on your website.

You can renew your plugin at any time which will, in turn, will resume your access to updates and support.

Lifetime Subscriptions

When you purchase a lifetime subscription it will remain active indefinitely, with no expiration date. This grants you access to all future updates to the plugin and continued support for as long as the plugin is owned by Digital Duck.

Plugin Delivery

Upon successful payment, you may access your plugins files and license key via the order complete page, your account area, or email notification.

If your license key expires or is revoked or refunded, then download access will be discontinued until the license key is renewed.

Plugin Updates

Plugin updates are accessible to anyone possessing a valid license key, and can be accessed through:

  • The account area of our website
  • Directly within your websites WordPress admin dashboard.

Warranty

Our plugins are guaranteed to work on a fresh install of WordPress using a default theme. We do not guarantee they will function with all third-party plugins, themes, web browsers or web hosts. If you do come across a compatibility issue with our plugins then we will support you as best as we can, according to our support policy below.

Our plugins are provided “as is” without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is not limited to indirect, direct, special, incidental or consequential damages or losses, including data loss.

Plugin Support

You are entitled to receive support from Digital Duck for any product which you have a valid and active license key for.

Support scope

Plugin support includes:

  • Support with issues specifically relating to the plugin you have purchased from us.
  • Issues relating to using a Digital Duck plugin with third party plugins that we are officially compatible with.
  • Minor CSS tweaks to fix styling issues related to the using of our plugin with themes or plugins that we’re officially compatible with.
  • Advice on how to use our plugins in creative ways (without any customisation) to achieve different business objectives. This can include advice on how to combine our plugins with third-party plugins to add functionality.
  • Advice on how to get the most out of our plugins.

It does not include:

  • Deactivating themes and plugins to investigate possible conflicts/bugs.
  • CSS changes to improve the appearance of the plugins with your theme.
  • Complex or time-consuming CSS changes to fix styling with your theme or a plugin that we’re not officially compatible with.
  • Functionality conflicts with the theme or other plugins (e.g. JavaScript errors or conflicts).
  • Customising the plugin beyond its intended use.
  • Support with older versions of WordPress, WooCommerce and our plugin. If a problem is discovered with older versions, then we will require you to update to the latest version before we will provide support.

Whilst we attempt to provide the best support possible for our plugins it is not guaranteed that any query will be resolved in a way that you are 100% satisfied, or within a specific timescale.  If you do discover an issue within 30 days of purchasing or renewing one of our plugins and we are unable to resolve your support request you are entitled to a full refund under our 30-day money-back guarantee.

Timescales

We aim to respond to all support queries in a timely manner. Our official support hours are 10 am to 4 pm, Monday to Friday (UK time), excluding bank holidays and other official holidays.

We attempt to reply to all support requests by license holders within 2 working days, or sooner. Though we cannot guarantee that we will resolve the request within the same time period. We will acknowledge and communicate with the customer as appropriate to help solve the support request.

Price changes

Digital Duck reserves the right to modify, change, cancel or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

If you have an active subscription then the plugin will be renewed at the cost you originally paid, regardless of the cost for new customers. If you have cancelled your subscription then you must renew the license key at the current purchase price.

Ownership

All plugins sold on this website are the property of Digital Duck, You may not claim intellectual or exclusive ownership rights to any of our plugins.

Website & Plugin content

All content on this website and within our plugin is the property of Digital Duck. This includes images, videos, documentation and other information. It may not be redistributed without permission or consent.

If you’re an affiliate looking to promote our plugins, please contact us for permission before reusing any information from this website or plugin.

Refunds

We firmly believe in our products, but fully recognise that they may not work over every website, and may not meet your needs. If you change your mind for any reason within 30-days of purchase or renewal, we will happily refund you the full cost of the plugin. We will not offer any refunds after the 30-day refund timeframe.

We recommend that you contact us before requesting a refund if you have any problems or issues getting one of our plugins to work. We can usually resolve any problems you might have.

Email Communication

We may on occasion send emails directly related to your account, subscriptions, purchases or support requests. We will never sale or release your information to third parties.

Agreement

By purchasing a plugin from Digital Duck, you indicate and consent that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time for any reason, without prior notice or consent. You can visit this page at any time to view the current version.