Privacy Policy

This is the legal page representing how we gather, store and utilise any of your personal data.

Effective Date: 29th June, 2018
Notice Version: 1.0

Data Controller Contact Information

Toby Osborne
Office 1, The Exchange
Old Market Hill
Sturminster Newton
Dorset, DT10 1FH
[email protected]

This document governs the privacy notice of our website 
www.thedigitalduck.co.uk

Your Rights

When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws.

Depending on the legal basis for processing your personal data, you may have some or all of the following rights:

  • The right to be informed
    You have the right to be informed about the personal data we collect from you, and how we process it.
  • The right of access
    You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.
  • The right to rectification
    You have the right to have your personal data corrected if it is inaccurate or incomplete.
  • The right to erasure (right to be forgotten)
    You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.
  • The right to restrict processing
    You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.
  • The right to data portability
    You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.
  • The right to object
    You have the right to object to us processing your personal data for the following reasons:
    • Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
    • Direct marketing (including profiling)
    • Processing for purposes of scientific/historical research and statistics.

Automated individual decision-making and profiling

You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Filing a complaint with authorities

You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation.

If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

For details about your rights under the law, visit https://goo.gl/F41vAV

Definitions

  • ‘Non-personal data’ (NPD) is information that is in no way personally identifiable.
  • ‘Personal data’ (PD) means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.
  • A “visitor” is someone who merely browses our website. A “member” is someone who has registered with us to use or buy our services and products. The term “user” is a collective identifier that refers to either a visitor or a member.

Information We Collect

Generally, you control the amount and type of information that you provide to us when using our website.

Our legal basis for collecting and processing your PD when you buy our products or services is based on and the necessity for the performance of a contractor to take steps to enter into a contract.

Our legal basis for collecting and processing your PD when you sign up for our newsletter and information about our products and services through our website opt-in forms is based on consent.

What Happens If You Don’t Give Us Your Personal Data

If you do not provide us with enough Personal Data, we may not be able to provide you with all our products and services.

However, you can access and use some parts of our website without giving us your Personal Data.

How we collect your personal data

We utilise several methods of collecting your data.

We automatically receive information from your web browser or mobile device.

This information includes the name of the website from which you entered our website, if any, as well as the name of the website you’ll visit when you leave our website.

This information may also include the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website.

We use all this information to analyse trends among our users to help improve our website.

When Entering and Using Our Website

When you enter and use our website and agree to accept cookies, some of these cookies may contain your Personal Data.

When Buying Products or Services

If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number. In some cases we may also request:

  • Access to other products and services
    For example if we are working with you to improve your marketing strategy we may request access to, your social media accounts, Email marketing platform etc.

Collecting Your Location Information

When you use our services, we may collect and process information about your actual physical location. We use several technologies, like GPS and IP tracking, to determine your location.

These technologies may also provide us with information about nearby cell towers, Wi-Fi access points, and other devices.

Website Chat Software or Contact Forms

Our website contains chat software and contact forms that enable visitors to communicate with us live online or offline by email.

In some cases, visitors can communicate with us without becoming a member or buying our products and services.

When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to provide to us. You should limit the information you provide to us that is only necessary to answer your questions.

How Your Information Is Used

We use the information we receive from you to:

  • Provide our products and services you have requested or purchased from us
  • Personalise and customise our content
  • Make improvements to our website
  • Contact you with updates to our website, products, and services
  • Resolve problems and disputes
  • Contact you with marketing and advertising
  • that we believe may be of interest to you

When we communicate with you about our website, we will use the email address you provided when you registered as a member or when you got in contact.

If you have opted in to receive offers, emails of further communications, you can update, or opt out via the update preferences link at the bottom of marketing emails, or by getting in contact via [email protected]

When Entering and Using Our Website

When you enter and use our website and agree to accept cookies, some of these cookies may contain your Personal Data.

When Buying Products or Services

If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number. In some cases we may also request:

  • Access to other products and services
    For example if we are working with you to improve your marketing strategy we may request access to, your social media accounts, Email marketing platform etc.

Collecting Your Location Information

When you use our services, we may collect and process information about your actual physical location. We use several technologies, like GPS and IP tracking, to determine your location.

These technologies may also provide us with information about nearby cell towers, Wi-Fi access points, and other devices.

Website Chat Software or Contact Forms

Our website contains chat software and contact forms that enable visitors to communicate with us live online or offline by email.

In some cases, visitors can communicate with us without becoming a member or buying our products and services.

When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to provide to us.

You should limit the information you provide to us that is only necessary to answer your questions.

Sharing Information With Affiliates and Other Third Parties

We do not sell or rent your PD to third parties for marketing purposes. However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion.

Any such data aggregation would not contain any of your PD.

We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

Legally Required Releases of Information

We may be legally required to disclose your PD if such disclosure is:

  • required by subpoena, law, or other legal process;
  • necessary to assist law enforcement officials or government enforcement agencies;
  • necessary to investigate violations of or otherwise enforce our Legal Terms;
  • necessary to protect us from legal action or claims from third parties, including you and/or other users or members;
  • necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.

Disclosures to Successors

If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business.

We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

Retaining and Destroying Your PD

We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

Updating Your PD

You can update your PD using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.

You have the right to revoke your consent for us to use your PD at any time. Such an opt out will not affect disclosures otherwise permitted by law including but not limited to:

  • disclosures to affiliates and business partners
  • disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services
  • disclosures to third parties as necessary to fulfill your requests
  • disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law
  • previously completed disclosures to third parties
  • disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

If you want to revoke your consent for us to use your PD, send us an email with your request to: [email protected]

Protecting the Privacy Rights of Third Parties

If any postings you make on our website contain information about third parties, you must make sure you have permission to include that information in your posting.

While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.

Do Not Track Settings

Some web browsers have settings that enable you to request that our website not track your movement within our website.

Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices.

We have no responsibility for these websites and we provide links to these websites solely for your convenience.

You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your PD.

Protecting Children’s Privacy

Even though our website is not designed for use by anyone under the age of 16, we realise that a child under the age of 16 may attempt to access our website.

We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us.

Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information.

If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Our Email Policy

You can always opt out of receiving further email correspondence from us or our affiliates.

We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

Our Security Policy

We have built our website using industry-standard security measures and authentication tools to protect the security of your PD.

We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD.

When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature.

We strongly urge you to protect any password you may have for our website and to not share it with anyone.

You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Use of Your Credit Card

You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services.

We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorised use.

However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Transferring PD From the European Union

(PD) that we collect from you may be stored, processed, and transferred between any of the countries in which we operate.

The European Union has not found the United States and some other countries to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States and or other countries.

We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights.

Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your PD described within this section.

Changes to Our Privacy notice

We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose.

If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise, we will use and disclose our users’ and customers’ PD in agreement with the privacy notice in effect when the information was collected.

In all cases, your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.

Questions About Our Privacy notice

If you have any questions about our privacy notice, please contact us using the information at the top of this privacy notice

Cookie Declaration

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website; Renew or change your cookie consent

Your consent applies to the following domains: thedigitalduck.co.uk

Cookie declaration last updated on 09/12/2018 by Cookiebot:

Third Party Services

We utilise several third-party services to store, manage and process your personal data, Each of which have their own
GDPR guidelines. These services consist of

Segment

Segment is a javascript management tool that allows me as the web owner to add analytic codes from several locations onto the website without the need to modify the code.

On occasion some general analytic statistics similar to Google Analytics will
be submitted to the service.

Their GDPR policy can be found here

Crisp Chat

We use Crisp Chat as our live chat system as such any messages or information that you give us via the chat will end up on the Crisp Chat system.

Crisp Chat’s GDPR policy can be found here.

Wave

We use Wave as our accounting system. As such any invoices or personal data required to generate an invoice is stored on their server.

Wave’s GDPR policy can be found here.

Google

We use several Google services for email, file storage and analytics.

Googles GDPR policy can be found here.

AirTable

We use AirTable as our Customer Relation Manager and Project Manager.

AirTables GDPR policy can be found here